Position Overview:
We are looking for a Collections Specialist who will be responsible for managing collections
activities for our B2B clients in the commercial insurance space. This role requires an individual
who is not only experienced in collections but also adept at building strong, positive relationships
with clients. The ideal candidate will have experience in collections across various countries in Asia and will possess excellent communication skills in English.
Key Responsibilities:
• Manage and execute the collections process for outstanding receivables, ensuring timely
payment from clients while maintaining a professional and client-friendly approach.
• Build and maintain strong relationships with B2B clients to facilitate the resolution of
payment issues and prevent future payment delays.
• Collaborate with internal teams (e.g., sales, customer service, and nance) to address and
resolve billing disputes, ensuring a seamless collections process.
• Monitor accounts to identify overdue payments, evaluate the level of risk, and implement
appropriate actions to mitigate bad debt.
• Prepare and present reports on collection activities, account statuses, and payment trends
to management.
• Stay updated on relevant regulations, best practices, and industry trends, particularly
concerning collections in the commercial insurance sector.
• Provide input and recommendations to improve collections processes, client
communication strategies, and overall efficiency.
Required Qualifications:
• Minimum of 5 years of experience in B2B collections, with a focus on the commercial
insurance industry.
• Experience in managing collections for clients based in Asian countries.
• Strong understanding of cultural and business practices in the Asian region that may impact
collections.
• Excellent communication skills in English, both written and verbal, with a demonstrated
ability to build rapport with clients.
• Ability to handle sensitive client interactions with professionalism and diplomacy.
• Prociency in using collections software, accounting systems, and CRM tools.
• Detail-oriented with strong problem-solving skills and a results-driven mindset.
Preferred Qualications:
• Additional language skills relevant to the Asian market (e.g., Mandarin, etc.) are a plus.
• Experience with SAP.
• Knowledge of commercial insurance billing and payment processes.